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Anti-Bribery & Corruption

 We are committed to conducting business dealings with integrity. We embrace a zero tolerance policy against all forms of bribery and corruption and take a strong stance against such acts.

Committed to Service Excellence

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Douglas Adams

HANEEM
Managing Director

• Ensuring company policies and legal guidelines are clearly communicated.
• Collaborate closely with partner organizations, medical professionals, and clinical teams to ensure the delivery of high-quality client care and exceptional clinical outcomes. • Provide guidance and support in the development of clinical protocols, standards, and guidelines for each clinical area. • Collaborate with medical specialists to identify innovative treatments and procedures that can be offered to international patients. • Ensure alignment of medical tourism activities with international standards and guidelines. • Support team and contribute to the identification of opportunities for continuous improvement of systems, incorporating leading practices, improvement of business processes, cost reduction and productivity improvement. • Maintain marketplace knowledge and awareness of sector leading practice, and identify recommendations for corrective measures, updates and improvements where required. • Ensure compliance with all relevant regulatory requirements related to medical tourism.

ANAS
Operation Manager

• Develop corporate governance measures. • Develop disaster relief, incident and contingency guidelines. • Develop safety and security guidelines for developed schedules. • Ensure accurate and timely reporting of vendors' performance. • Ensure tour operations follow regulations including visa and immunisation requirements. • Evaluate how latest technology trends can be leveraged on to improve productivity and innovation. • Evaluate performance of travel operations teams. • Gather and analyse feedback for operational improvements and product development. • Implement department's recruitment and retention efforts. • Manage budgets in accordance with departmental work plans. • Manage customer issues and disputes. • Manage escalated contractual issues with existing vendors. • Monitor adherence to service level standards by vendors. • Monitor vendors' adherence to safety and health guidelines at sites. •

ILYANI
Medical Coordinator

• Scheduling appointments for patients, nurses, and doctors. • Guiding staff and patients through admissions and correct medical administrative protocols • Checking and verifying information on patient medical records. • Maintaining adequate medical supplies for the facility. • Coordinating admissions and discharge of patients. • Consulting with doctors and nurses about patients' medical records. • Ensuring that forms and documents are correctly filled in. • Handling complaints and queries professionally.